Great vacations begin with great employees!
Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea.
Our Client is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.
You would be establishing a positive working environment across all ships, focusing on ensuring operational goals are met and training, leadership development and recognition of overall team performance are sustained. This position travels extensively to the ships in support of the Global Tour Operations division to conduct training, scheduled and unscheduled reviews to ensure maximum compliance with company brand standards and SQM. The manager strives to ensure that the Destination Concierge and Shore Excursion Manager are the ship’s advocate for delivering outstanding customer services to our guests and go above and beyond their expectations.
Develops technical training manuals for Shore Excursions teams, the Destination Concierge and regularly conducts onboard sales training with all of the team; ensuring members understand current strategies and plans to meet targets
Actively identifies and monitors the scheduling needs of the Shore Excursion division. Demonstrates aptitude for the management of headcount within the Shore Excursion team, as it relates to and supports the business needs of the ships
Meets with Tour Operators to discuss any ongoing issues relating to Global Tour Operations and provides Account Managers with written report of such meetings. Inspects Shore Excursions and discusses possible new tour options
Work with the Shore Excursion Manager to challenge them to constantly identify and develop new ways to enhance and enrich the guest experience. Through sustained and regular review of the most common issues, implements tracking measures to establish the root cause and eliminate recurrence fleet-wide
Works with shore-side support functional groups to streamline policies and procedures, maintaining a database of outstanding issues until full compliance is reached. Ensures timely updates and revisions are made to the SQM
Stays abreast of current industry standards by investigating new trends in Global Tour Operations, professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups
Ensures the Shore Excursion Managers and Destination Concierges provide clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes
Coaches and develops direct reports and high potential members of the team
Provides candid performance feedback and takes appropriate corrective action for poor performance
Must have a minimum of (2) years of experience as a Shore Excursion Manager
Previous management experience with a team of 4-10 individuals
In addition to English, the ability to speak any of the following languages is preferred; Italian, Spanish, and French
Strong knowledge of ports, tours, and itineraries (Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska) is required
Previous sales experience in Travel and Tourism
Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.
Qualified and interested applicants are to submit CV to hr.edgeviewng @gmail.com to send Name, address, phone number, and position applying for to the phone number in the advert or to the message box above